(916) 788-4404

Habitability is a big concern for landlords in Roseville and the surrounding areas. You are legally required to provide your tenants with a property that’s safe and habitable. When certain issues occur, you need to take action right away. You cannot leave your property unmaintained or posing a threat or risk to your tenants.

Today, we’re discussing how you can ensure your rental property remains in habitable condition.

Examples of Habitability Issues

As professional Roseville property managers, there are a number of habitability issues we often see occur in the properties we work with. The most common problems include:

  • Water heater leaks
  • Heater and furnace issues
  • Toilets that run or don’t flush
  • Stoves and appliances that don’t work
  • Electrical issues throughout the home
  • Broken windows
  • Front door locks not working

Required Timelines for Repairs

These are all major issues that need to be taken care of as soon as possible. If you don’t respond to these maintenance issues right away, the tenants will feel legally empowered to move out or stop paying rent.

Our team has 72-hour process that ensures we respond to emergency maintenance concerns right away and within the requirements of the law. As an owner, we feel these things should be handled immediately. Heat and hot water are necessary things for a tenant living in a property. You cannot put off making the repairs because it directly impacts the safety of your tenants.

Benefits of Professional Property Management

When you have a professional property manager, you won’t have to worry that habitability issues are slipping. If you have a good management company working with tenants on your behalf, you can count on them to take care of all these things for you. It’s what we do every day.

Owners have time and resource limitations when it comes to instant maintenance responses. Property managers have maintenance departments or outstanding relationships already in place with qualified vendors. It’s much easier to respond and keep your property habitable.

If you’re managing problems like this on your own and you don’t resolve the habitability issue within 72 hours, you will run into some serious legal risk. Your tenants will be understandably unhappy, and they may move out, refuse to pay rent, or threaten you with legal action.

At Sunburst Properties, we’re extremely responsive to all maintenance and repair issues, but especially to habitability issues that could have legal consequences. Once the tenant contacts us through their online maintenance portal or by phone, we immediately dispatch someone to evaluate the problem and begin mitigating the damage. Not only does this keep you in legal compliance, it also keeps your tenants happy and it protects the condition of your investment.

Benefits of Professional Property ManagementFor large expenses, we’ll always discuss the estimates with our owners first. The important thing is to begin taking action immediately to resolve the problem quickly and completely.

If you have any additional questions about habitability standards or how we respond to maintenance needs, please feel free to contact us at Sunburst Properties.

Madeline has been working in the Real Estate Industry since 1976 and joined the Sunburst Properties team in 1987. She enjoys interacting with owners, vendors and tenants. She says that it’s very fulfilling to find a tenant a place to come home.

After Hours: She loves her big Italian family, and carrying on her Italian Heritage of cooking the secret family recipes. She is a huge animal lover and enjoys walks with her rescued pug and papillon.

CA DRE License #00935790

Ingrid started her real estate career in 2004. Within a few years, she found herself intrigued by the fast-paced environment of the property management sector and since then, she has been emphasizing mainly on property management.

To this day, she stays true to the values, structure, professionalism and competitive drive she developed working for larger real estate companies, while fulfilling her desire to assist the fellow residents of a community she is deeply devoted to and providing the absolute best for her clients.

She is currently a full time Property Manager and Realtor at Sunburst Properties. She is also a Licensed Associate Broker and a member of the National Association of Realtors, California Association of Realtors and the Placer County Association of Realtors.

After Hours: She is a member and volunteer for the Center Booster Club. In her personal time, she participates in two annual dance shows with The Dance Gallery 2 in Roseville.

CA DRE License #01467954

Mike grew up in real estate and property management and learned at the age of 10 how to take a maintenance call. Mike has over 20 years’ professional experience in all facets of real estate and property management.

He is currently the CEO of NextGen Property Ventures, Inc. a property management and real estate investment venture with offices in Roseville, Los Gatos, and Santa Cruz, California. Mike sits on the boards of Fourandhalf, an internet marketing company specializing in property management and of HappyCo, a mobile application for property inspections. Mike is a sought after industry speaker on the topics of property management firm acquisitions, real estate investments, and real estate marketing best practices. He is a member of NAR (National Association of Realtors) and CAR (California Association of Realtors), and NAPRM (National Association of Residential Property Managers).

After Hours: Mike is married with 2 children and in his “free time”, he enjoys golf, coaching his kids’ sports teams, and relaxing with his family.

Broker of Record CA DRE License #01824514

Before You Apply:

Attend a showing before completing an application. You’ll receive instructions on how to move forward when you see the property.

$35 application fee per adult. This is non-refundable.

We look for the best qualified applicants. Approval is based on factors that include but are not limited to:

– Credit history
– Verifiable rental history
– Income documentation

We do not follow a first-come, first-served selection process.

Let us know how we can help you make the application process smooth and simple. We’re here to help.

Will Our Home Be Maintained?

Sunburst has established relationships with the area’s best certified contractors and vendors. If something needs to be fixed, we know the people to do the best job.

What About Rental Laws?

Sunburst keeps abreast of the continuing changes in the real estate laws: rent control, tenant eviction, hazardous material, the new lock law, etc.

What is Sunburst's Property Leasing Service?

Sunburst handles the advertisement of the property, the screening process for potential tenants, as well as tenant occupancy procedures. Once the property is rented and the lease is signed we turn the management back over to the owner.

What are Sunburst's Monthly Management Services?

Sunburst doesn’t just stop when the property is leased! This is full service property management. We handle the leasing, maintenance, record keeping, and overall property upkeep. We go the extra mile and provide regular management and upkeep.

How does Sunburst send me my funds once the tenant pays rent?

Sunburst will send you funds directly into your bank account via ACH. We will also email you a statement showing all the activity on your account. You are also able to log into your account from our website.

Where do you advertise my home for rent?

Sunburst will advertise your home on Zillow, Trulia, Hotpads. We also have about a dozen other websites that your home will be posted

What if the tenant doesn’t pay rent?

Sunburst qualifies and approves a tenant it’s very rare to get to this point, however, if it does get to this point Sunburst will follow through to the end. The first step will be to contact the tenant to make them aware we do not have the rent just in case it was an oversight on their part. We will also deliver a 3-day notice “To Pay or Quit”. If we are still unsuccessful we will discuss further legal options with the owner of the property.

When is rent due?

Rent is due on the first and there is a 5 day grace period until the 5th by 5pm. If your rent is not received in our office by 5:00pm on the 5th day of the month then your account will automatically be charged a late fee of 10% or depending on the terms of your lease. This late fee amount is due with your rent payment.

How do I pay rent?

Cash is NOT ACCEPTED, for security reasons.

ACTIVATE YOUR ONLINE PORTAL! You should have received an email to setup and activate your online portal, please remember to check your junk/spam mail folder if you have not received it. You can also Email us at info@sunburstpropertiesca.com to request access. Please include your name in the email. We will email or text you with a login to your own secure tenant portal.You will create a password and can start paying right away:

    • eCheck (Free) / Credit Card (Convenience Fee) – You can login to our website sunburstpropertiesca.com and click on RESIDENT LOGIN and pay online as well as view your account balance.
    • You can mail/drop off your rent in to our office and put your address/unit # on the memo of your money order or check. There is a dropbox near our front door for after hours.
    • Electronic Cash Payments – We can provide you a reusable payslip you take to 7-Eleven or Ace Cash Express to pay rent in cash. Pay up to $1,500 in cash for a $3.99 transaction fee.

How do I submit a maintenance request?

You can submit a work order by going through the Tenant Portal. Or you may call 916-788-4404. For any PROPERTY THREATENING EMERGENCIES, please call the office. If there is a problem, which was caused by you or your guests, such as an inappropriate item flushed down the toilet, you will be charged for the repair.

What is considered an emergency?

An emergency is defined as a maintenance problem that will cause a safety hazard to residents, or an imminent damage to property, so that fixing it cannot wait until the next business day. A few examples would be an overflowing toilet, a broken pipe, or sudden electrical short. If there is a gas leak, call the gas company in your area first, and if there is a power outage, call the electric company in your area first to see if there is a general power outage in the area.

How do I add an additional person to the lease?

You should contact the office and the new occupant will need to fill out an application and send in 2 forms of ID and their most recent month of pay stubs once approved then they will be added to the lease. There will be an application of $35 per adult.

How do I give a 30-day notice?

The 30-day notice must be hand delivered, emailed, or mailed. If emailed, you must receive a confirmation from our office for is to be valid. If you do not hear from us please contact our office to confirm receipt. If mailed, it is effective the date received in our office.

I want to break my lease, what do I do?

Your first step is to inform the office; we’ll start advertising your unit to try to get a suitable replacement. We will sent written instructions (add attachment) Once we find a tenant you will be responsible for the rent of the unit until the date the new tenant moves in and for the entire lease fee incurred for the rental of the unit.

I want to change the paint in my unit and make other changes, can I do this?

As part of the lease agreement, renovations made by a tenant are only permissible with written approval by Sunburst. This rule against renovation without permission applies to all renovations, including changing your carpeting or other flooring, installation of built in appliances, etc. Please do not affix a satellite dish or other antenna to the roof, without acquiring permission first, as you will be charged for any damages to the roofing.

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