(916) 788-4404

Sacramento Rent Collection

Collecting rent on time doesn’t have to be difficult. We provide our tenants with a number of different ways to pay, meeting their needs and keeping the process secure, consistent, and convenient. This means you get your money faster and with fewer hassles. You can follow the timeline of rent collection to rent deposit in your online portal, and we’ll be quick to let you know if there are any issues. We’re compliant with security deposit laws, and we do everything we can to avoid eviction before we even place a tenant – no one wants to go to court. Our rent and deposit policies are designed to protect your asset and your cash flow.

Consistent Rent Collection Policies Lead to On-Time Payments

Most of our Sacramento tenants are paying rent online. We have invested in the best property management software that’s available, providing an easy and efficient way for your residents to pay on time. They simply log into their tenant portals and make a one-time payment, schedule upcoming payments, or ask for reminders when rent is due. Online payments lead to on-time payments, and this means there’s no disruption in the cycle of collecting rent from tenants and paying rent to owners.

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At Sunburst Properties, we recognize that not everyone embraces technology the way we do. There are other methods of payment for tenants who aren’t ready to go online, and we’re here to work with tenants to ensure rent is paid in full and on time when it’s expected. Our rent collection policy is clearly outlined in the lease agreement, and we enforce it consistently.

We’re confident that we can collect rent on time for you every month because it’s one of the things we look for when we’re screening tenants. We want to hear from former landlords that rent was paid when it was due.

Protecting cash flow throughout Sacramento and the surrounding neighborhoods.

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Understanding Sacramento Security Deposits

Security deposit law in California is a bit challenging, especially if you’re not sure how much you can collect in a security deposit, where you’re required to hold it, and how much time you have to give it back. We know the law inside and out at Sunburst Properties, and we keep our tenant disputes to a minimum. It starts with a thorough documentation of the property’s condition before move-in and after move-out. There’s little room for error in our process.

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Tenants expect their security deposit to be returned in full, and the law requires that we do it within 21 days of move-out. To expedite the process and eliminate confusion, we remind tenants of their responsibilities before they move out so they’re not surprised if we withhold security deposit funds for cleaning and repairs. We also take care of the following:

  • Offering a pre-move out inspection as required by law.

  • Creating inspection reports with photos.

  • Itemizing any deductions and including invoices, work orders, and receipts.

  • Meeting with tenants to work through any questions or potential disputes.

A mistake with the security deposit can land you in court, and you can find yourself being liable to pay the tenant up to three times the amount of the original deposit. At Sunburst Properties, we have the right process and the best tenant relationships to ensure disputes never get that far.

Avoiding Eviction Saves Money

Evicting a tenant in California is more cumbersome than ever. First, you have to make sure there’s a just cause for the eviction. This might be nonpayment of rent or a lease violation or criminal activity. If there’s no cause to evict, you may have to pay the tenant a relocation fee to remove them from the property.

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At Sunburst Properties, we’re prepared. Evictions are rare, and that’s because we do our due diligence ahead of time with a strict screening process. We establish and maintain excellent tenant relationships, and we make sure we’re working together to take care of your property so there’s no need to go to court for an eviction. We know that evictions are expensive and time-consuming, and not the way to enjoy a successful investment experience. We avoid them.

Free Rental Analysis

The Sacramento rental market is strong, competitive, and always changing. Luckily, our deep market knowledge and access to the most reliable data in the industry allows us to price your property correctly. If you’re not sure about your rental value, we can help. We’ll take a look at your home’s condition, age, and size, and then we’ll consider its location. After comparing it to the competition, we’ll share the rental range and talk about where to price your property.

We can also be helpful if you’re thinking about investing in Sacramento. Maybe you’ve identified an opportunity but you’re not sure how much rent you’ll earn. We can help you figure it out, and we’ll show you how we do it.

I would like to share my wonderful experience with Sunburst Property Management. They managed my rental property for the last 14 years. They selected good tenants. They were quick in preparing the house for the new tenant to move in. Jill and Madeline are wonderful to work with. Always returned my calls. Madeline was fast in getting contractors to come fix the house when needed, with a reasonable cost. We never had to worry about anything. I would highly recommended Sunburst Property.

Dung H.

Choose the Best Price For You

Leasing Only Service Bronze Silver Gold
Monthly Management Fee
0% / month
6% of Rent
7% of Rent
8% of Rent
Leasing Fee
Leasing Fee 85% of 1 Month's Rent 85% of 1 Month's Rent 75% of 1 Month's Rent 50% of 1 Month's Rent
Rental Analysis
Rental Analysis
Listing & Marketing
Listing & Marketing
Tenant Screening & Placement
Tenant Screening & Placement
Lease Preparation
Lease Preparation
Rent Collection
Rent Collection N/A
Financial Reporting
Financial Reporting N/A
Accounting
Accounting N/A
Move-out Inspections
Move-out Inspections N/A
Serving Notices
Serving Notices N/A
Tenant Correspondence
Tenant Correspondence N/A
Handling Security Deposits
Handling Security Deposits N/A
24/7 Emergency Line
24/7 Emergency Line N/A
Eviction Coordination
Eviction Coordination N/A $150/Hour
Account Start Up Fee
Account Start Up Fee N/A $200 $100
FTB Compliance Fee
FTB Compliance Fee N/A $150 $100
Owner Requested Inspection
Owner Requested Inspection N/A $100 $50
New Property with existing tenant on boarding
New Property with existing tenant on boarding N/A $500 $250
City/County Inspection Fee if applicable
City/County Inspection Fee if applicable N/A $100 $50
Annual Admin Fee
Annual Admin Fee N/A $200 $150 $100
Close Out Fee
Close Out Fee N/A $300 $150 $100
Lease Extension Fee
Lease Extension Fee N/A $200 $150 $100
Maintenance & Improvements Coordination
Maintenance & Improvements Coordination 10% 10% 10% 10% (only for capital improvements over $1,000)
Lease Fee Guarantee
Lease Fee Guarantee N/A 50% 50%

Working with Sunburst Properties

When you’re looking for professional property management in Sacramento, you need to consider the value and the services you’re getting for your property management fees. At Sunburst Properties, we know we’re your best resource for property management and investment advice.

Our pricing structure is competitive and transparent. There won’t be any surprise fees or hidden charges. You will pay NO EXTRA CHARGES when you work with us. We know we offer our owners and investors services and expertise they can’t find elsewhere. When you’re wondering if you can afford to work with us, the question you should really be asking is – can you afford NOT to?

Areas We Serve

What People Are Saying About Us

Survey
4.0/5
Jun 29, 2020
Sunburst Properties
They have been very receptive when we needed help getting something fixed.
Survey
5.0/5
Jun 29, 2020
Sunburst Properties
Madeline is great! If we ever need to rent a place again we will definitely come to Sunburst because of her.
Survey
5.0/5
Jun 25, 2020
Sunburst Properties
Always fast timely service!!!
Survey
4.0/5
Jun 8, 2020
Sunburst Properties
The team is great! Have had challenge with last request for fence and foliage maintenance but I believe due to current situation it is out of their control
Survey
4.0/5
May 30, 2020
Sunburst Properties
ac motor replacement
Survey
5.0/5
May 29, 2020
Sunburst Properties
We received an extremely fast response from Sunburst with our service request once again.
Google
5.0/5
May 18, 2020
Google Sunburst Properties
I don’t think I have ever dealt with such a good group of human beings! Anytime I’ve ever had an issue with my rental they have been right there to handle it! So fast and responsive!!! I’m so grateful to be able to rent from this property management! Thank you Sunburst!
Survey
5.0/5
Feb 24, 2020
Sunburst Properties
Azul is very helpful
Google
5.0/5
Feb 24, 2020
Google Sunburst Properties
I have been a client/ renter thru Sunburst Properties since 2012. My experience has been positive. When I need something which is not often due to the good home rent, Sunburst is responsive and the issue is resolved fast.
Survey
5.0/5
Feb 23, 2020
Sunburst Properties
No issues with the house or the leasing company or staff. Whenever I need something, my needs are promptly attended to.

Inquire With Us

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Sunburst Properties

137 Riverside Ave. Roseville, CA 95678
P: (916) 788-4404 F: (916) 788-1979
Email: info@sunburstpropertiesca.com
CA DRE #02025654

Affiliated Companies:
Real Estate Connections: San Jose Property Management
Portola Property Management: Santa Cruz Property Management

Madeline Sordello - Property Manager of Sunburst PropertiesMadeline has been working in the Real Estate Industry since 1976 and joined the Sunburst Properties team in 1987. She enjoys interacting with owners, vendors and tenants. She says that it’s very fulfilling to find a tenant a place to come home.

After Hours: She loves her big Italian family, and carrying on her Italian Heritage of cooking the secret family recipes. She is a huge animal lover and enjoys walks with her rescued pug and papillon.

CA DRE License #00935790

Ingrid Schmidt - Property Manager of Sunburst PropertiesIngrid started her real estate career in 2004. Within a few years, she found herself intrigued by the fast-paced environment of the property management sector and since then, she has been emphasizing mainly on property management.

To this day, she stays true to the values, structure, professionalism and competitive drive she developed working for larger real estate companies, while fulfilling her desire to assist the fellow residents of a community she is deeply devoted to and providing the absolute best for her clients.

She is currently a full time Property Manager and Realtor at Sunburst Properties. She is also a Licensed Associate Broker and a member of the National Association of Realtors, California Association of Realtors and the Placer County Association of Realtors.

After Hours: She is a member and volunteer for the Center Booster Club. In her personal time, she participates in two annual dance shows with The Dance Gallery 2 in Roseville.

CA DRE License #01467954

Mike Catalano - Owner and President of Sunburst PropertiesMike grew up in real estate and property management and learned at the age of 10 how to take a maintenance call. Mike has over 20 years’ professional experience in all facets of real estate and property management.

He is currently the CEO of NextGen Property Ventures, Inc. a property management and real estate investment venture with offices in Roseville, Los Gatos, and Santa Cruz, California. Mike sits on the boards of Fourandhalf, an internet marketing company specializing in property management and of HappyCo, a mobile application for property inspections. Mike is a sought after industry speaker on the topics of property management firm acquisitions, real estate investments, and real estate marketing best practices. He is a member of NAR (National Association of Realtors) and CAR (California Association of Realtors), and NAPRM (National Association of Residential Property Managers).

After Hours: Mike is married with 2 children and in his “free time”, he enjoys golf, coaching his kids’ sports teams, and relaxing with his family.

Broker of Record CA DRE License #01824514

Before You Apply:

Attend a showing before completing an application. You’ll receive instructions on how to move forward when you see the property.

$35 application fee per adult. This is non-refundable.

We look for the best qualified applicants. Approval is based on factors that include but are not limited to:

– Credit history
– Verifiable rental history
– Income documentation

We do not follow a first-come, first-served selection process.

Let us know how we can help you make the application process smooth and simple. We’re here to help.

Will Our Home Be Maintained?

Sunburst has established relationships with the area’s best certified contractors and vendors. If something needs to be fixed, we know the people to do the best job.

What About Rental Laws?

Sunburst keeps abreast of the continuing changes in the real estate laws: rent control, tenant eviction, hazardous material, the new lock law, etc..

What is Sunburst's Property Leasing Service?

Sunburst handles the advertisement of the property, the screening process for potential tenants, as well as tenant occupancy procedures. Once the property is rented and the lease is signed, we turn the management back over to the owner.

What are Sunburst's Monthly Management Services?

Sunburst doesn’t just stop when the property is leased! This is full service property management. We handle the leasing, maintenance, record keeping, and overall property upkeep. We go the extra mile and provide regular management and upkeep.

How does Sunburst send me my funds once the tenant pays rent?

Sunburst will send you funds directly into your bank account via Automated Clearing House (ACH). We will also email you a statement showing all the activity on your account. You are also able to log into your account from our website.

Where do you advertise my home for rent?

Sunburst will advertise your home on Zillow, Trulia, and Hotpads. We also have about a dozen other websites that your home will be posted

What if the tenant doesn’t pay rent?

Sunburst qualifies and approves a tenant, and it’s very rare to get to this point. However, if it does get to this point, Sunburst will follow through to the end. The first step will be to contact the tenant to make them aware we do not have the rent just in case it was an oversight on their part. We will also deliver a 3-day notice “To Pay or Quit”. If we are still unsuccessful, we will discuss further legal options with the owner of the property.

When is rent due?

Rent is due on the first and there is a 5 day grace period until the 5th by 5pm. If your rent is not received in our office by 5:00pm on the 5th day of the month then your account will automatically be charged a late fee of 10% or depending on the terms of your lease. This late fee amount is due with your rent payment.

How do I pay rent?

Cash is NOT ACCEPTED, for security reasons.

ACTIVATE YOUR ONLINE PORTAL! You should have received an email to setup and activate your online portal, please remember to check your junk/spam mail folder if you have not received it. You can also Email us at info@sunburstpropertiesca.com to request access. Please include your name in the email. We will email or text you with a login to your own secure tenant portal.You will create a password and can start paying right away:

    • eCheck (Free) / Credit Card (Convenience Fee) – You can login to our website sunburstpropertiesca.com and click on RESIDENT LOGIN and pay online as well as view your account balance.
    • You can mail/drop off your rent in to our office and put your address/unit # on the memo of your money order or check. There is a dropbox near our front door for after hours.
    • Electronic Cash Payments – We can provide you a reusable payslip you take to 7-Eleven or Ace Cash Express to pay rent in cash. Pay up to $1,500 in cash for a $3.99 transaction fee.

How do I submit a maintenance request?

You can submit a work order by going through the Tenant Portal. Or you may call 916-788-4404. For any PROPERTY THREATENING EMERGENCIES, please call the office. If there is a problem, which was caused by you or your guests, such as an inappropriate item flushed down the toilet, you will be charged for the repair.

What is considered an emergency?

An emergency is defined as a maintenance problem that will cause a safety hazard to residents, or an imminent damage to property, so that fixing it cannot wait until the next business day. A few examples would be an overflowing toilet, a broken pipe, or sudden electrical short. If there is a gas leak, call the gas company in your area first, and if there is a power outage, call the electric company in your area first to see if there is a general power outage in the area.

How do I add an additional person to the lease?

You should contact the office and the new occupant will need to fill out an application and send in 2 forms of ID and their most recent month of pay stubs once approved then they will be added to the lease. There will be an application of $35 per adult.

How do I give a 30-day notice?

The 30-day notice must be hand delivered, emailed, or mailed. If emailed, you must receive a confirmation from our office for is to be valid. If you do not hear from us please contact our office to confirm receipt. If mailed, it is effective the date received in our office.

I want to break my lease, what do I do?

Your first step is to inform the office; we’ll start advertising your unit to try to get a suitable replacement. We will sent written instructions (add attachment) Once we find a tenant you will be responsible for the rent of the unit until the date the new tenant moves in and for the entire lease fee incurred for the rental of the unit.

I want to change the paint in my unit and make other changes, can I do this?

As part of the lease agreement, renovations made by a tenant are only permissible with written approval by Sunburst. This rule against renovation without permission applies to all renovations, including changing your carpeting or other flooring, installation of built in appliances, etc. Please do not affix a satellite dish or other antenna to the roof, without acquiring permission first, as you will be charged for any damages to the roofing.

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Call us at (916) 678-1947 during business hours.

We guarantee that a team member will be on the other end to answer any questions you may have.

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