Common Tenant Frequently Asked Questions
When is rent due?
Rent is due on the first and there is a 5 day grace period until the 5th by 5pm. If your rent is not received in our office by 5:00pm on the 5th day of the month then your account will automatically be charged a late fee of 10% or depending on the terms of your lease. This late fee amount is due with your rent payment.
How do I pay rent?
Cash is NOT ACCEPTED, for security reasons.
ACTIVATE YOUR ONLINE PORTAL! You should have received an email to setup and activate your online portal, please remember to check your junk/spam mail folder if you have not received it. You can also Email us at email@example.com to request access. Please include your name in the email. We will email or text you with a login to your own secure tenant portal.You will create a password and can start paying right away:
eCheck (Free) / Credit Card (Convenience Fee) – You can login to our website sunburstpropertiesca.com and click on RESIDENT LOGIN and pay online as well as view your account balance.
You can mail/drop off your rent in to our office and put your address/unit # on the memo of your money order or check. There is a dropbox near our front door for after hours.
Electronic Cash Payments – We can provide you a reusable payslip you take to 7-Eleven or Ace Cash Express to pay rent in cash. Pay up to $1,500 in cash for a $3.99 transaction fee.
How do I submit a maintenance request?
You can submit a work order by going through the Tenant Portal. Or you may call 916-788-4404. For any PROPERTY THREATENING EMERGENCIES, please call the office. If there is a problem, which was caused by you or your guests, such as an inappropriate item flushed down the toilet, you will be charged for the repair.
What is considered an emergency?
An emergency is defined as a maintenance problem that will cause a safety hazard to residents, or an imminent damage to property, so that fixing it cannot wait until the next business day. A few examples would be an overflowing toilet, a broken pipe, or sudden electrical short. If there is a gas leak, call the gas company in your area first, and if there is a power outage, call the electric company in your area first to see if there is a general power outage in the area.
How do I add an additional person to the lease?
You should contact the office and the new occupant will need to fill out an application and send in 2 forms of ID and their most recent month of pay stubs once approved then they will be added to the lease. There will be an application of $35 per adult.
How do I give a 30-day notice?
The 30-day notice must be hand delivered, emailed, or mailed. If emailed, you must receive a confirmation from our office for is to be valid. If you do not hear from us please contact our office to confirm receipt. If mailed, it is effective the date received in our office.
I want to break my lease, what do I do?
Your first step is to inform the office; we’ll start advertising your unit to try to get a suitable replacement. We will sent written instructions (add attachment) Once we find a tenant you will be responsible for the rent of the unit until the date the new tenant moves in and for the entire lease fee incurred for the rental of the unit.
I want to change the paint in my unit and make other changes, can I do this?
As part of the lease agreement, renovations made by a tenant are only permissible with written approval by Sunburst. This rule against renovation without permission applies to all renovations, including changing your carpeting or other flooring, installation of built in appliances, etc. Please do not affix a satellite dish or other antenna to the roof, without acquiring permission first, as you will be charged for any damages to the roofing.
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