(916) 788-4404

Common Tenant Frequently Asked Questions

When is rent due?

Rent is due on the first and there is a 5 day grace period until the 5th by 5pm. If your rent is not received in our office by 5:00pm on the 5th day of the month then your account will automatically be charged a late fee of 10% or depending on the terms of your lease. This late fee amount is due with your rent payment.

How do I pay rent?

Cash is NOT ACCEPTED, for security reasons.

ACTIVATE YOUR ONLINE PORTAL! You should have received an email to setup and activate your online portal, please remember to check your junk/spam mail folder if you have not received it. You can also Email us at info@sunburstpropertiesca.com to request access. Please include your name in the email. We will email or text you with a login to your own secure tenant portal.You will create a password and can start paying right away:

eCheck (Free) / Credit Card (Convenience Fee) – You can login to our website sunburstpropertiesca.com and click on RESIDENT LOGIN and pay online as well as view your account balance.
You can mail/drop off your rent in to our office and put your address/unit # on the memo of your money order or check. There is a dropbox near our front door for after hours.
Electronic Cash Payments – We can provide you a reusable payslip you take to 7-Eleven or Ace Cash Express to pay rent in cash. Pay up to $1,500 in cash for a $3.99 transaction fee.

How do I submit a maintenance request?

You can submit a work order by going through the Tenant Portal. Or you may call 916-788-4404. For any PROPERTY THREATENING EMERGENCIES, please call the office. If there is a problem, which was caused by you or your guests, such as an inappropriate item flushed down the toilet, you will be charged for the repair.

What is considered an emergency?

An emergency is defined as a maintenance problem that will cause a safety hazard to residents, or an imminent damage to property, so that fixing it cannot wait until the next business day. A few examples would be an overflowing toilet, a broken pipe, or sudden electrical short. If there is a gas leak, call the gas company in your area first, and if there is a power outage, call the electric company in your area first to see if there is a general power outage in the area.

How do I add an additional person to the lease?

You should contact the office and the new occupant will need to fill out an application and send in 2 forms of ID and their most recent month of pay stubs once approved then they will be added to the lease. There will be an application of $35 per adult.

How do I give a 30-day notice?

The 30-day notice must be hand delivered, emailed, or mailed. If emailed, you must receive a confirmation from our office for is to be valid. If you do not hear from us please contact our office to confirm receipt. If mailed, it is effective the date received in our office.

I want to break my lease, what do I do?

Your first step is to inform the office; we’ll start advertising your unit to try to get a suitable replacement. We will sent written instructions (add attachment) Once we find a tenant you will be responsible for the rent of the unit until the date the new tenant moves in and for the entire lease fee incurred for the rental of the unit.

I want to change the paint in my unit and make other changes, can I do this?

As part of the lease agreement, renovations made by a tenant are only permissible with written approval by Sunburst. This rule against renovation without permission applies to all renovations, including changing your carpeting or other flooring, installation of built in appliances, etc. Please do not affix a satellite dish or other antenna to the roof, without acquiring permission first, as you will be charged for any damages to the roofing.

What People Are Saying About Us

Survey
5.0/5
Aug 31, 2021
Sunburst Properties
We moved into property 6440 Denton Way, Citrus Heights Ca on July 1st, 2021. Our experience with Ingrid was extremely pleasant. She was available when we needed to contact her with any questions, and the payment details were clear and accurate.
Survey
4.0/5
Aug 25, 2021
Sunburst Properties
I assume the repair was to a recurring water leak. I was out of town when the repair was done and was unaware that it had been reported. When I returned there was blue water in the bucket i had left out. The leak has not re-occured, there is still damage in the ceiling from prior leaks that has yet to be repaired. I thought i was answering the repair of water leak. As to renting, I like the apartment and the neighbourhood.
Survey
4.0/5
Aug 24, 2021
Sunburst Properties
Generally very responsive
Survey
5.0/5
Aug 24, 2021
Sunburst Properties
I lived in a rental house that was managed by Sunburst Property Management for two years. I had a great experience from start to finish working with their team! Making payments and submitting maintenance requests was so easy with the online portal. Whenever I did submit a maintenance request for the house, the turnaround for work to be done was always prompt, even around holidays. Madeline and the rest of the team were always so friendly and easy to get in contact with whether it was via email, phone call or text. Upon my move out, the process was straight forward and I also received my deposit back in a timely manner. I am now a homeowner, so this may have been my last renting experience for the time being, but honestly it was one of the best!
Survey
5.0/5
Aug 20, 2021
Sunburst Properties
Friendly and profe
Survey
5.0/5
Aug 20, 2021
Sunburst Properties
As I have rented from Sunburst Properties about 3 years,very happily, before moving into my son and his wifes home. I can say that those years were very comfortible, feeling very well taken care of during that time!!! I can't say enough things about Madeline and the group of people in that organization, I can't thank them enough.
Survey
4.0/5
Aug 20, 2021
Sunburst Properties
Mike from On Line is great. A difficult job, but he kept troubleshooting until he determined the problem and was able to get our A/C fixed. It is now working great! Sad part was that it took 3 weeks, but given the problems with getting parts and the extreme heat during that time with all the service calls, he did an excellent job.
Survey
5.0/5
Aug 7, 2021
Sunburst Properties
I appreciate your business, you always caring and fulfilling tenant request on time and with great contractors. Thank you so very much.
Google
5.0/5
Aug 4, 2021
Google Sunburst Properties
Great customer service. Agent, Madeline, is very sweet and professional.
Survey
5.0/5
Aug 2, 2021
Sunburst Properties
Nice team

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Sunburst Properties

137 Riverside Ave. Roseville, CA 95678
P: (916) 788-4404 F: (916) 788-1979
Email: info@sunburstpropertiesca.com
CA DRE #02124826

Affiliated Companies:
Real Estate Connections: San Jose Property Management
Portola Property Management: Santa Cruz Property Management