(916) 788-4404

Common Tenant Frequently Asked Questions

When is rent due?

Rent is due on the first and there is a 5 day grace period until the 5th by 5pm. If your rent is not received in our office by 5:00pm on the 5th day of the month then your account will automatically be charged a late fee of 10% or depending on the terms of your lease. This late fee amount is due with your rent payment.

How do I pay rent?

Cash is NOT ACCEPTED, for security reasons.

ACTIVATE YOUR ONLINE PORTAL! You should have received an email to setup and activate your online portal, please remember to check your junk/spam mail folder if you have not received it. You can also Email us at info@sunburstpropertiesca.com to request access. Please include your name in the email. We will email or text you with a login to your own secure tenant portal.You will create a password and can start paying right away:

eCheck (Free) / Credit Card (Convenience Fee) – You can login to our website sunburstpropertiesca.com and click on RESIDENT LOGIN and pay online as well as view your account balance.
You can mail/drop off your rent in to our office and put your address/unit # on the memo of your money order or check. There is a dropbox near our front door for after hours.
Electronic Cash Payments – We can provide you a reusable payslip you take to 7-Eleven or Ace Cash Express to pay rent in cash. Pay up to $1,500 in cash for a $3.99 transaction fee.

How do I submit a maintenance request?

You can submit a work order by going through the Tenant Portal. Or you may call 916-788-4404. For any PROPERTY THREATENING EMERGENCIES, please call the office. If there is a problem, which was caused by you or your guests, such as an inappropriate item flushed down the toilet, you will be charged for the repair.

What is considered an emergency?

An emergency is defined as a maintenance problem that will cause a safety hazard to residents, or an imminent damage to property, so that fixing it cannot wait until the next business day. A few examples would be an overflowing toilet, a broken pipe, or sudden electrical short. If there is a gas leak, call the gas company in your area first, and if there is a power outage, call the electric company in your area first to see if there is a general power outage in the area.

How do I add an additional person to the lease?

You should contact the office and the new occupant will need to fill out an application and send in 2 forms of ID and their most recent month of pay stubs once approved then they will be added to the lease. There will be an application of $35 per adult.

How do I give a 30-day notice?

The 30-day notice must be hand delivered, emailed, or mailed. If emailed, you must receive a confirmation from our office for is to be valid. If you do not hear from us please contact our office to confirm receipt. If mailed, it is effective the date received in our office.

I want to break my lease, what do I do?

Your first step is to inform the office; we’ll start advertising your unit to try to get a suitable replacement. We will sent written instructions (add attachment) Once we find a tenant you will be responsible for the rent of the unit until the date the new tenant moves in and for the entire lease fee incurred for the rental of the unit.

I want to change the paint in my unit and make other changes, can I do this?

As part of the lease agreement, renovations made by a tenant are only permissible with written approval by Sunburst. This rule against renovation without permission applies to all renovations, including changing your carpeting or other flooring, installation of built in appliances, etc. Please do not affix a satellite dish or other antenna to the roof, without acquiring permission first, as you will be charged for any damages to the roofing.

What People Are Saying About Us

Survey
5.0/5
Apr 25, 2021
Sunburst Properties
Thus far, I have had no complaint with my requests for assistance or fixing a problem. Very prompt and responsive.
Survey
4.0/5
Apr 16, 2021
Sunburst Properties
They respond immediately
Survey
5.0/5
Apr 16, 2021
Sunburst Properties
Sunburst were responsive and quick with my maintenance request.
Google
4.0/5
Apr 16, 2021
Google Sunburst Properties
Action speak louder than voice ... they respond to the maintenance and repair ASAP
Google
5.0/5
Apr 13, 2021
Google Sunburst Properties
We are tenants of Sunburst Property management and they are great! They’re super responsive and polite. Were very flexible with us when moving in which made it way less stressful. Any work order I have put in and any questions I’ve had are handled almost immediately and they follow up. Couldn’t be happier In our new home! We will be happy to stay with this property management for a very long time!
Google
5.0/5
Apr 5, 2021
Google Sunburst Properties
Great to rent, responsible staff, they act quickly, I recommend renting from this company
Survey
5.0/5
Mar 29, 2021
Sunburst Properties
Great experience with sunburst. Highly recommend
Survey
5.0/5
Mar 29, 2021
Sunburst Properties
Excellent service
Survey
5.0/5
Mar 27, 2021
Sunburst Properties
The repair person understood why we could not do this toilet repair ourselves. The counter top was too close to the tank top. It took special tools or knowledge to repair. It works perfectly now and we appreciate his time and experience, Very pleased, thank you.
Survey
5.0/5
Mar 25, 2021
Sunburst Properties
They are great and super friendly! Move in was smooth and they were so accommodating. Have had a couple maintenance requests and they were super fast with sending someone out and getting back to me.

Inquire With Us

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Sunburst Properties

137 Riverside Ave. Roseville, CA 95678
P: (916) 788-4404 F: (916) 788-1979
Email: info@sunburstpropertiesca.com
CA DRE #02025654

Affiliated Companies:
Real Estate Connections: San Jose Property Management
Portola Property Management: Santa Cruz Property Management